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Return policies for your purchases
Products can be returned free of charge, regardless of the reason..
What are the requirements to return a product?
- Not more than 30 days have passed since the purchase was made.
- The product must be without marks of misuse and as received.
- It must have its accessories, manuals and labels.
- If it is a cell phone, notebook, tablet or smartwatch, it must be unlocked, without passwords that prevent its use.
- If a product has a problem or is incomplete, when you return it and we review it, it must be in the same condition as you describe when claiming.
Can I change a product?
Although we cannot change a product you bought, you can request a return and get your money back to buy what you want.
In case you have an open claim, you can agree with the seller the possibility of replacing the product.
When and where do I get my return money refunded?
For more information on refund after returning a product, you can check when and where you will receive your money according to the means you used to pay.
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